We are open 7 days a week from 9am to 5pm
To book email spa@eastsussexnational.co.uk or telephone 01825 880185

ONLINE BOOKING
For overnight packages please contact our reservations team at reservations@eastsussexnational.co.uk

AGE LIMITS AND AVAILABILITY
All treatments (unless specified) and spa days are subject to availability and offered to guests aged 17 (for facials or nails only) or over at the time of booking. We do not allow children into the spa at any point. Our health club pool has designated ‘family swim’ sessions daily and an Aqua Aerobic class on Monday – Friday mornings (Please enquire about times when booking).

APPOINTMENTS
All treatment times in this booklet include consultation time. Please arrive 15 minutes prior to your spa day/ treatment time as we will require you to complete a consultation form. Should you arrive late, your treatment may be reduced but you will be charged the full price. We operate a live booking system therefore we are unable to reserve specific time slots and treatments will be booked subject to availability. We will do our best to accommodate any requests but cannot guarantee it. We have treatments available with male and female therapists. Please specify when booking if you prefer either.

CANCELLATIONS
Any treatment or spa day cancellations within 48 hours of the scheduled booking will be charged 50% of the service(s) booked, this also applies if you wish to reschedule. Should you miss or cancel your booking on the day 100% of the purchase price is non-refundable.

MEDICAL CONDITIONS
All guests are required to complete a consultation form prior to treatments and on some occasions your treatment may need to be changed or adapted. Please make us aware at the time of booking if there is anything in your medical history that could affect your day here with us as we may require a letter from your GP to perform some treatments. If you are pregnant, we advise you do not use the sauna, steam room or Jacuzzi during your visit. Treatments are only available after 12 weeks of pregnancy. A patch test is mandatory for all tinting treatments at least 24 hours prior to the appointment being carried out.